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Anxiety and overwhelm

Privacy Policy

The I Can Centre is fully committed to protecting client privacy, and takes its responsibilities regarding the security of client information very seriously. This privacy notice aims to give you information on how “The I Can Centre” collects and processes data when you contact us by phone, email, website; when you sign up to our mailing list; or take part in research.  

We recommend that you read this privacy policy together with any other notices or information sheets we may provide on specific occasions, e.g. when taking part in CBT sessions, or in research studies. This privacy policy supplements rather than overrides any other policies, notices or information sheets. 

Who are we?

“The I Can Centre” is a psychology, counselling and kindness centre, that provides a range of psychology and CBT supports to the general population and professional groups. We are based in Newry, in N Ireland, but work with people from a wide geographical area.

Changes to our privacy policy 

Our Privacy Policy may change from time to time and any changes will be communicated to you by way of a notice on our website and/or via social media.

Contact us 

Please get in touch with us if you have any questions about any aspect of this privacy policy, or any queries about our services and supports. 

Information we Collect

We may collect information from you when you register for courses, make enquires or subscribe to our newsletter. When ordering or registering on our site you may be asked to enter your: name, e-mail address, mailing address, and phone number (personal data). You can however also visit our site anonymously. If subscribing to any of our CBT services or supports we may collect mood data (our mood surveys are on our website) alongside demographic and contact data. The various types of information we may collect can be summarised as: 

  • Information you give us: When you contact us, we may store personal information you give us such as your name, email address, postal address, and/or telephone number, and/or information about your use of our services. We use this information for the purposes of providing the requested services, goods and/or supports.
  • Information about your interactions with us:  When you visit our website, we may collect information about how you interact with our site and/ or our services.
  • Sensitive personal data: Data protection law recognises that certain categories of personal information are more sensitive such as health information, race, religious beliefs and political opinions. We will only collect the health information that you decide to disclose (e.g. mood surveys), and purely for the purposes of providing the requested services and supports and to a high standard.  

Sharing of Information

Information is NOT disclosed to any 3rd party groups or data processors, unless you give permission for the purposes of supporting you (e.g. GP contact/letters), and/or unless requested to do so via a court of law. In instances where information of a life-threatening and/or criminal nature is disclosed, we may be obligated to pass on that information to relevant professionals, and/or to seek further clarification about such disclosures. 

How long will we keep information

We only retain information and data for as long as necessary to fulfil the purposes and conditions for which it was collected; this includes meeting any legal, accounting or reporting requirements. To determine the retention periods of information, we consider a range of factors incl the quantity and sensitivity of the data, and the purposes for which the data was collected. Retention periods therefore will vary depending on the
different types of data and information we hold, for example: 

  • CBT notes and records may be held security for a period of up to five years not least due to the potential for clients returning for follow-on work.  
  • Other information such as general enquiries about our services and supports will be held and deleted within a month. 
  • In terms of research data, we do anonymise surveys and/or interviews (ID number only) for evaluation and statistical purposes which means we may hold this data indefinitely and without further notice. Research data may also be reported anonymously via scientific meetings, research papers and/or books.