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The I Can Centre is fully committed to protecting client privacy, and takes its responsibilities regarding the security of client information very seriously. This privacy notice aims to give you information on how “The I Can Centre” collects and processes data when you contact us by phone, email, website; when you sign up to our mailing list; or take part in research.
“The I Can Centre” is a psychology, counselling and empowerment centre, that provides a range of psychology and CBT supports to the general population and professional groups. If you have any questions about this privacy notice, or any of our activities, we can be contacted by emailing us at info@TheICanCentre.com OR by phoning (028) 3084 8508 during office hours
We may collect information from you when you register for courses, make enquires or subscribe to our newsletter. When ordering or registering on our site you may be asked to enter your: name, e-mail address, mailing address, and phone number (personal data). You can however also visit our site anonymously. If subscribing to any of our CBT services or supports we may collect mood data (our mood surveys are on our website) alongside demographic and contact data. The various types of information we may collect can be summarised as:
Information is NOT disclosed to any 3rd party groups or data processors, unless you give permission for the purposes of supporting you (e.g. GP contact/letters), and/or unless requested to do so via a court of law. In instances where information of a life-threatening and/or criminal nature is disclosed, we may be obligated to pass on that information to relevant professionals, and/or to seek further clarification about such disclosures.
You are not obliged to give us any data or information though this may limit our ability to provide top quality services or supports. Similarly, you are not obliged to complete mood surveys, or to take part in CBT service evaluations or research. If you choose this route, there are zero penalties however, in a 1-1 CBT setting particularly, monitoring mood over time can help us to offer you more targeted supports, e.g. if moods are not improving, we then can discuss this in the session, and adopt a different approach to help clients make progress towards their goals and objectives.
There are three main reasons why we collect / process the information outlined:
We aim to communicate with you about our work in ways that are relevant, timely and respectful. To do this we use data that we have stored about you, such as email address, or workshops you have attended, as any preferences you may have told us about. However, you will only receive marketing or promotional communications from us if you have requested information from us, purchased products or services from us, or told us that we can send further information to you.
Additionally, you can tell us that you want to stop receiving marketing communications from us at any time through of several ways:
We promise to process any such request in a reasonable timeframe, and typically immediately (e.g when you click “unsubscribe” on emails). There are zero penalties from opting out from marking, other than you not being informed about activities or events that might interest. Additionally, opting out from periodic marketing messages will not stop you from receiving essential communication or information about your specific service, event or class.
We are absolutely committed to protecting your data. As such, your information will not be sold or given to any other company.
We can sometimes work with certain groups who help us provide services and supports to you; these include payment providers, and IT or system administration providers. An example will be a third party through which you may book a class or a community course, or give payment. These third party groups however are well researched beforehand, they provide a core support service for us, and they are only permitted to process data for our specific purposes and in accordance with our instructions. Additionally, we require these select third party groups to respect the security of your data, to treat it lawfully and to be GDPR compliant.
What We Do To Protect Information
Security of information is something we take very seriously. As such, we have in place multi-layered safeguards to keep your personal information secure. Our safeguards address both our procedures and also the technology we use; additionally, these are kept under review on an ongoing basis. On a related note, we also ensure that any third parties we collaborate with, also make data security their highest priority.
How long will we keep information
We only retain information and data for as long as necessary to fulfil the purposes and conditions for which it was collected; this includes meeting any legal, accounting or reporting requirements. To determine the retention periods of information, we consider a range of factors incl the quantity and sensitivity of the data, and the purposes for which the data was collected. Retention periods therefore will vary depending on the different types of data and information we hold, for example:
Your rights relating to your personal data
You have the right to access, correct, and/or erase your personal data. These requests will be honoured and expedited in a prompt and timely fashion. However, some research information, like anonymised interview data, may already be in the public domain so it is recommended that such requests are made asap. Additionally, we may request specific information from you to help us confirm your identity and your right to personal data, or to manage this request.
Please contact us by: emailing info@TheICanCentre.com OR by phoning (028) 3084 8508 during office hours.